Name: X-Eagle
Address: London, Greater London, GB
Telephone: 0113 547 4411
Price range: ££

Question 1

How quickly can you collect?

Accepted Answer

Our vans collect within 30-60 minutes and trucks within 60-90 minutes. Collection times are from when we receive your booking. Out-of-hours services may have different timescales.

Question 2

Do you operate on weekends?

Accepted Answer

Yes! We operate 7 days a week including weekends and bank holidays. Weekend and bank holiday services are subject to surcharges (Saturday +25%, Sunday +40%, Bank Holiday +50%).

Question 3

What are your standard operating hours?

Accepted Answer

We operate 24/7/365 — including evenings, nights, weekends, and bank holidays. Standard hours are Monday-Friday 7am-6pm. Evening (6pm-9pm, +30% surcharge) and night services (9pm-7am, +50% surcharge) are also available. We never close.

Question 4

Which vehicle should I choose?

Accepted Answer

Choose based on your cargo weight and size. Our booking system recommends suitable vehicles. Small packages? Use a Small Van. Full pallet loads? Use a truck. Chat with us if unsure!

Question 5

Can I track my delivery?

Accepted Answer

Yes! You'll receive live tracking updates once your courier is on the way. You'll get a confirmation email with tracking details and driver contact information.

Question 6

What areas do you cover?

Accepted Answer

We provide same-day service across the entire UK including England, Scotland, Wales, and Northern Ireland. Please contact us for non-mainland locations.

Question 7

Can you handle fragile items?

Accepted Answer

Yes, we handle all types of cargo. For fragile or specialist items, please add detailed instructions in the notes section when booking or call our team.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and bank transfers. Payment can be taken online or invoiced for account customers.

Question 9

Do you provide insurance?

Accepted Answer

Standard public liability insurance is included. For high-value items, we recommend discussing additional coverage when booking. Contact our team for details.

Question 10

Can I make multiple stops?

Accepted Answer

Yes! You can add extra stops during booking. Each additional stop is charged separately depending on your vehicle type (£15-£120 per stop depending on vehicle size).

Question 11

What if I need to change my booking?

Accepted Answer

Contact us as soon as possible. If your courier hasn't been assigned, we can usually modify your booking. If assigned, we'll do our best to accommodate changes.

Question 12

Do you offer proof of delivery?

Accepted Answer

Yes. We provide electronic proof of delivery with signature capture. For legal or high-value items, we can arrange additional documentation on request.

Question 13

Do you offer account services?

Accepted Answer

Yes, we offer account facilities for regular customers with preferential rates and monthly invoicing. Contact ops@xeagle.co.uk to discuss your requirements.

Question 14

How do I get a quote?

Accepted Answer

Use our online booking form to enter your details and get an instant quote. You can also call 0113 547 4411 for a phone quote.

Question 15

What if my item doesn't fit in a standard vehicle?

Accepted Answer

We have 14 vehicle types from Small Vans to 26-tonne Articulated trucks. For oversized items, contact our team directly to discuss options.

Question 16

How do I contact customer support?

Accepted Answer

Call us on 0113 547 4411, email ops@xeagle.co.uk, or use WhatsApp for quick responses. We're available 24/7/365.

Question 17

What is your cancellation and refund policy?

Accepted Answer

You can cancel a booking at no charge if the driver has not yet been assigned. Once a driver is en route, a cancellation fee applies (typically 50% of the booking value). If we are unable to complete your delivery through fault of our own, you will receive a full refund. Contact us as soon as possible if plans change.

Question 18

What items are you unable to carry?

Accepted Answer

We cannot carry illegal goods, live animals, human remains, unsecured hazardous waste, or items that require specialist licensing we do not hold. For ADR/hazardous goods (chemicals, flammables, gases), please enquire directly as we handle many ADR categories. When in doubt, call us and we will advise.

Question 19

What is your maximum insurance coverage?

Accepted Answer

Standard bookings include goods-in-transit insurance up to £10,000. For higher-value shipments, we offer an upgrade to £50,000 coverage (add-on available at checkout for £15). For items valued above £50,000, please contact us before booking to discuss bespoke coverage options.

Question 20

Do you use the same driver for collection and delivery?

Accepted Answer

Yes. X-Eagle operates on a dedicated vehicle model — the same driver who collects your goods delivers them. There are no depots, no sorting hubs, and no hand-offs. Your consignment travels directly from A to B on a single vehicle.

Question 21

Can I book for a specific time window?

Accepted Answer

Yes. Our timed delivery service allows you to specify a delivery window (e.g. 10am–12pm). This is ideal for businesses requiring scheduled deliveries, time-critical appointments, or site access windows. A timed delivery surcharge applies. Book via our booking form or call us to arrange.

Question 22

Do you offer European courier services?

Accepted Answer

Our primary coverage is the United Kingdom. For European destinations, please contact us directly on 0113 547 4411 to discuss your requirements. We can often arrange cross-border shipments on a case-by-case basis.

Question 23

What happens if my delivery is late?

Accepted Answer

We maintain a 98% on-time delivery rate. If your delivery is delayed, your driver will contact you directly with an updated ETA. For time-critical deliveries that miss their agreed window, please contact our operations team immediately on 0113 547 4411 so we can resolve the situation. Compensation claims for delays are assessed on a case-by-case basis.

Question 24

How fast can a same day courier collect?

Accepted Answer

Our fastest collection time is 30 minutes for small vans in major cities. Standard collection is within 60 minutes for vans and 90 minutes for trucks. Times run from when we confirm your booking. Rush collection is available on request.

Question 25

Can I send hazardous goods by courier?

Accepted Answer

We handle many ADR-classified hazardous goods including chemicals, flammable liquids, gases, and corrosive substances. ADR shipments require certified drivers and compliant packaging. Contact us with the UN number of your goods and we will confirm whether we can carry them.

Question 26

What is the cheapest way to send a pallet?

Accepted Answer

The cheapest option depends on urgency. For same-day pallet delivery, a dedicated 7.5t truck is most cost-effective for single pallets. For multiple pallets, a larger vehicle reduces the per-pallet cost. Standard hours (Mon-Fri 7am-6pm) offer the best rates. Get an instant quote online.

Question 27

Do you deliver to Europe?

Accepted Answer

Our core service covers the United Kingdom. For European deliveries, contact us directly on 0113 547 4411. We can arrange cross-border shipments on a case-by-case basis, including customs documentation for post-Brexit requirements.

Question 28

What happens if my delivery is damaged?

Accepted Answer

Report any damage within 24 hours of delivery with photos of the damaged goods and packaging. Standard goods-in-transit insurance covers up to £10,000. Enhanced cover up to £50,000 is available at checkout for £15. We investigate all claims and aim to resolve within 5 working days.

Question 29

Do you offer overnight delivery?

Accepted Answer

Yes. We offer overnight collection and delivery for time-sensitive items. Your courier collects in the evening and delivers by the next morning. Overnight rates include evening and night surcharges. Contact us to arrange.

Question 30

Can I schedule a regular collection?

Accepted Answer

Yes. Account customers can set up recurring collections — daily, weekly, or on specific days. We allocate a regular driver who knows your premises and requirements. Contact ops@xeagle.co.uk to discuss scheduling.

Question 31

How do I prepare my items for collection?

Accepted Answer

Pack items securely in appropriate packaging. Use bubble wrap for fragile items, stretch-wrap pallets, and seal boxes with strong packing tape. Label each package with sender and recipient details. Have items ready at the collection point — our drivers cannot wait longer than 15 minutes.

Question 32

What is a dedicated courier?

Accepted Answer

A dedicated courier means your items travel alone on a single vehicle from collection to delivery. No other cargo is loaded, no depot stops, no sorting hubs. This is faster, more secure, and gives you full control of the delivery timeline. All X-Eagle services use dedicated vehicles.

Question 33

Do you handle medical and pharmaceutical deliveries?

Accepted Answer

Yes. We transport medical specimens, pharmaceutical products, clinical trial materials, and medical equipment. Temperature-controlled vehicles are available for cold-chain requirements. All medical couriers carry appropriate documentation and follow chain-of-custody protocols.

Question 34

Can you deliver to construction sites?

Accepted Answer

Yes. We regularly deliver to construction sites across the UK. Our drivers carry PPE and follow site safety protocols. For sites with restricted access, provide gate codes or contact details for site management when booking. Trucks and flatbeds are available for heavy materials.

Question 35

What is the maximum weight you can carry?

Accepted Answer

Our vehicle fleet handles cargo from 100kg (small van) up to 26 tonnes (articulated truck). For standard pallets, our 7.5t trucks carry up to 3 pallets and our 18t trucks carry up to 10. Contact us for specialist heavy or oversized loads.

Question 36

Do you offer temperature-controlled delivery?

Accepted Answer

Yes. We have refrigerated and temperature-controlled vehicles for pharmaceutical products, food, biological samples, and other temperature-sensitive goods. Vehicles maintain temperatures from +2°C to +8°C (standard) or frozen (-18°C to -25°C). Temperature logs are available on request.

Question 37

How do business accounts work?

Accepted Answer

Business accounts give you preferential rates (typically 10-20% discount), consolidated monthly invoicing, 30-day payment terms, a dedicated account manager, and priority dispatch. There is no long-term contract. Contact ops@xeagle.co.uk or call 0113 547 4411 to set up an account.

Question 38

Can I get a quote without booking?

Accepted Answer

Yes. Use our online booking form to enter collection and delivery postcodes, select your vehicle type, and see an instant price. There is no obligation to book. You can also call 0113 547 4411 for a phone quote.

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